Privacy Policy

Effective Date: March 16, 2026

Privacy Policy for VA Claims Navigator (VACN)

VA Claims Navigator (VACN) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or participate in our training programs.

Information We Collect

We may collect personal information when you voluntarily provide it to us, including when you:

• Register for training sessions
• Subscribe to email updates
• Contact us through forms or email
• Make donations or membership payments

The information we may collect includes:

• Name
• Email address
• Phone number (if provided)
• Payment information (processed through third-party payment providers)

We may also collect limited technical information automatically, such as:

• IP address
• Browser type
• Pages visited on our website
• Device information

This information helps us improve our website and services.

How We Use Your Information

We use the information collected to:

• Provide access to training and educational resources
• Communicate updates about programs and events
• Respond to inquiries and support requests
• Process donations or membership payments
• Improve our website and services
• Send relevant updates related to VA education and resources

We do not sell or rent your personal information to third parties.

Payment Processing

Payments, donations, or memberships may be processed through secure third-party payment processors such as Stripe, PayPal, or other payment providers.

VACN does not store full credit card information on our servers.

Email Communications

If you sign up for updates or training notifications, we may send you emails related to:

• Training opportunities
• Educational resources
• Program updates
• Organizational announcements

You may unsubscribe from email communications at any time by using the unsubscribe link included in emails.

Information Sharing

We may share limited information with trusted service providers who help operate our website and services, including:

• website hosting providers
• payment processors
• email service providers

These providers are required to keep your information secure and confidential.

We may also disclose information if required by law or to protect the safety and rights of our organization or users.

Data Security

We take reasonable steps to protect your information using appropriate technical and organizational safeguards.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

External Links

Our website may contain links to third-party websites, including veteran organizations and external resources.

VACN is not responsible for the privacy practices of those websites.

Children's Privacy

Our services are intended for adults and veterans seeking information about VA benefits. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, the revised policy will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

VA Claims Navigator
[email protected]